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Refund and Returns Policy

1. Overview

At Dar Jana, we want our customers to have a smooth and satisfactory shopping experience. Please review this policy before placing an order on https://darjanafashion.com.

2. Return Requests

Customers who wish to request a return should contact our customer support team with their order number and the reason for the request.

Return eligibility will be assessed according to the applicable conditions communicated by Dar Jana and the consumer protection laws of the Kingdom of Bahrain.

3. Product Condition

Where a return is accepted, the product may be required to be unused, unworn, undamaged, and returned with its original packaging and tags, where applicable.

Please contact our team before sending a product back so that we can provide the relevant instructions.

4. Non-Returnable Items

Any exclusions from returns will be communicated clearly to customers and applied only where permitted by applicable law. Nothing in this policy limits any consumer rights that cannot legally be excluded.

5. Refund Approval and Processing

Once a returned item has been received, where applicable, it will be inspected and the customer will be informed of the outcome.

If a refund is approved, it will be processed through the original payment method, where possible and as required by applicable payment provider rules and law.

Refund processing times may vary depending on the payment provider and the customer’s bank.

6. Shipping Costs for Returns

Any return shipping costs and responsibility for arranging return delivery will be communicated to the customer before the return is completed, subject to applicable law.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order number and relevant photographs, if available. Our team will review the issue and advise you on the available resolution.

8. Order Cancellations

To request an order cancellation, please contact our customer support team as soon as possible. Cancellation requests depend on the order’s processing and dispatch status and applicable law.

If a cancellation and refund are approved, the refund will be handled in accordance with this policy and applicable payment provider procedures.

9. Contact Us

For return, refund, or cancellation enquiries, please contact:

Business Name: Dar Jana

Email: support@darjanafashion.com

Phone / WhatsApp: +973 3330 0160

Website: https://darjanafashion.com

Location: Bahrain